Terms & Conditions

TERMS & CONDITIONS:

You can place orders online securely with The Lost Lobos Company online store, simply browse our products, add the desired items to your shopping cart and proceed to the checkout. Orders will be processed within 2 business days. We accept Visa, Mastercard, and American Express through PayPal. Most of our products are handmade and we just have one of each.

All prices listed on our web site are in Canadian Dollars. Shipping and Handling charges, as well as all applicable sales taxes, will be included in the total amount charged to each order. The Lost Lobos Company reserves the right to modify the prices of products offered on our site at any time without further notice.

Merchandise Return

In case of merchandise return, please contact us through our web site for instructions. Returns are possible within 30 days of receipt with the product and packaging in proper condition.
** Please allow 2-3 weeks for processing.
*** Tell us the reason for your return and include a daytime telephone number and the original delivery note with card details for funds crediting.
****Shipments are subject to standard duties which are the responsibility of the recipient and unfortunately beyond our control. Please contact your local post office for more information. Please allow 3-4 weeks for deliveries outside of Canada as customs may result in longer shipping times.

Typographical Errors

We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Payment and Importation

Import duties and local taxes are NOT included in the quoted price of goods being delivered to any locations outside Canada. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.

Sales Tax

All prices listed on our web site are in Canadian dollars and do not include applicable taxes. Shipping charges are before taxes and subject to applicable taxes. The sales tax for orders and shipping charges are based on the applicable combined federal and provincial sales tax rate. For merchandise sold in the province of Manitoba, please add 5% GST and 7% PST.

Customer Privacy

All information used when processing and storing transaction information is strictly for CUSTOMER USE ONLY. The Lost Lobos Company does not make use of this information to provide to third parties or for marketing purposes. Credit Card Information is stored with our payment processor and NOT with The Lost Lobos Company. All confidential information is transmitted over a secure connection, thus protecting the integrity and security of the way data is handled over the Internet. ALL INTERNET TRANSACTIONS ONCE LOGIN AND PAYMENT PROCESSING BEGINS, ARE CONDUCTED IN A SECURE MANNER USING SSL SECURITY TO ENSURE MAXIMUM SECURITY. WE DO NOT STORE CUSTOMER CREDIT CARD INFORMATION ON OUR DATABASE OR OUR SERVERS. We simply store address information and order numbers.

Keep in mind that with all of the security measures we have taken to ensure maximum security protection to you, the consumer, no security system is perfect, and you, our customer, must understand that there is always a risk that a third party may intercept information without our written permission or consent . We at The Lost Lobos Company decline any responsibility for any such incidences unless we at The Lost Lobos Company have are found to be negligent.

Cookies

The Lost Lobos’ web site, www.lostlobos.com, DOES NOT MAKE USE OF COOKIES. Cookies are often used by other web sites to store small pieces of information about you, such as customer information. We at Wallack’s have taken every step to ensure the privacy and security in handling sensitive information. Therefore any information handled on our web site ONCE YOU ARE LOGGED IN, will be stored temporarily on your computer of use.

In order to protect yourself, we recommend that you logout every time you have finished visiting our web site as a safety precaution, SPECIFICALLY WHEN USING SOMEONE ELSE’S COMPUTER. It is also recommended to use your own computer when purchasing as you have complete control over your information.

Use of Web Site

Use of our web site is strictly limited for use of browsing and purchasing goods from The Lost Lobos Company.

All materials on this site are copyrighted and are owned by The Lost Lobos Company.

Use of this web site outside of these conditions, such as copying, downloading, posting, publishing, transmitting, or distributing by any means whatsoever, constitutes a violation of The Lost Lobos Company Web Site. COPYRIGHT LAWS PROTECT ALL CONTENT on this web site, including text, graphics and other elements. If you wish to use elements of our web site, you must obtain permission from The Lost Lobos Company to do so.

All site content is is supplied, as is, without guarantee, implicitly or explicitly, whatsoever, according to our web site policies.